DIHYAH RAJIf you are a business using WSend
You can request deletion of your entire workspace — account, configuration, customer records, conversation history and connected-integration credentials — at any time:
1 · Email dihyahraj.com@gmail.com from the email address you signed up with, subject line “Delete my workspace”.
2 · We verify the request belongs to the workspace owner.
3 · Your workspace and all associated data are permanently deleted within 30 days, and we confirm by email when it is done.
If you are a customer of a business that uses WSend
The business you chatted with controls your conversation data; WSend processes it on their behalf. To have your data deleted:
1 · Ask the business directly (in the same WhatsApp chat works) to delete your conversation and profile data.
2 · Or email dihyahraj.com@gmail.com with the business name and the phone number you chatted from — we will coordinate the deletion with the business and confirm to you.
What deletion covers
Conversation records (already encrypted at rest), customer profile and preferences the agent remembered, order references, and uploaded media. Records we are legally required to keep (for example basic invoicing records) are retained only as long as the law requires, then removed.
Connected platforms
Disconnecting WhatsApp from a workspace revokes WSend’s access with Meta; you can additionally remove the app from your WhatsApp Business Account in Meta Business settings. Disconnecting Shopify revokes the store connection. Data already on those platforms is governed by their own policies.
Related: Privacy Policy · Terms of Service